NEW HOMES: The Shrewd Homebuying Guide
and Customer Service
Although new homes may be less likely to need major repairs than
older homes, there will be times when service is necessary. All homes
will require some attention during the first year of ownership and
your selection of a good builder will make the service process much
less of an annoyance.
Builders will generally provide service for materials and workmanship
during the first year of ownership, and some of the equipment will
carry manufacturer's warranties for longer periods. However, the quality
of service will depend upon the individual builder. Some large builders
boast of having a full-time staff of warranty professionals, while
a small builder may be the staff. And there are thousands of builders
in between. Warranty systems are only as good as the person or persons
who support them with a commitment to satisfied customers.
Remember, a builder can service a home every day, but if the customer
isn't satisfied, the service is meaningless. Look for those builders
with a reputation for satisfying their customers.